Frequently Asked Questions

🐾 Basic FAQ for Your Shopify Store

1. What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shopify Payments.

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2. How long does shipping take?

Standard shipping within Australia takes 3–7 business days. International orders may take 7–21 days depending on the location.

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3. Do you offer free shipping?

Yes! We offer free shipping on all orders over AUD $100 (within Australia).

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4. Can I track my order?

Absolutely. Once your order is shipped, you'll receive a tracking number via email.

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5. What if I received a damaged item?

Please contact us within 48 hours of receiving your order with photos of the item, and we’ll make it right.

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6. Do you ship internationally?

Yes, we ship worldwide. International shipping costs are calculated at checkout.

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7. Is your store secure?

Yes, our store is powered by Shopify and uses SSL encryption to protect your payment and personal information.